If a customer cancels:
More than 4 days before a trip:
e.g. Tuesday before a Saturday trip a full refund will be given or if requested an alternative date or trip will be offered.
3 days or less before a trip:
No refunds will be given.
If Daytripper cancels the trip:
A full refund will be given unless the customer prefers to be offered an alternative date or trip.
A full refund will be given if the customer cancels the trip 4 days or more before the event, unless the customer prefers to be offered an alternative date or trip. If the trip is cancelled less than 3 days in advance, a full refund will NOT be given .
Daytripper Liverpool Ltd has a minimum occupancy of 12 and if the bookings are below this number, the trip may be cancelled and full refunds will be given.
If in the event that a trip is cancelled by Daytripper Liverpool, the refund fee will be no more than what the customer has paid for. For example, if the cost of the trip is £35 you shall receive a refund of £35. We do not provide compensation of any kind e.g. compensation for booking a day off work etc.
Attendance and Lateness to trips:
No refunds will be given to those who miss the trip or don’t attend for any reason.
No refunds will be given if the customer is late to the meet up point on departure. There is a 15 minute window between the meeting and leaving time to allow for arrivals. If the customer is not there after this window, their booking will be deemed as cancelled. No compensation will be given and we do not recommend that the passenger makes their own travel arrangements to catch up with the group.
If a customer is consistently late to departures and meeting points throughout the day, causing delays for the group, Daytripper Liverpool has the right to refuse the customer further bookings.
In the case of York, Chester, Manchester when customers can easily return by train to the original destination, Daytripper Liverpool may leave without the customer if they are more than 15 minutes late to the meeting point.
If you have any medical needs please inform the Daytripper team on booking. It is the sole responsibility of the passenger to do this. If there is anything we can do to make the trip more comfortable for you we will.
Health and Safety
Things to be aware of on the trips:
What to wear:
Please wear warm layered clothing on all trips and be prepared for all outdoor weather. This includes walking boots/shoes, waterproof coat, hat, scarf, gloves, and layers of clothes. Wear sunscreen all year round.
What to bring:
Your itinerary (which is given on booking and contains contact information for the guides), money, snacks, water, camera, a fully charged phone and charger.
What to do:
Please follow instructions of the guide. This includes health and safety information, important information on meeting points and times etc. It is the customers responsibility to make sure they understand the meeting times and places during the trip.
Emails, phone numbers and personal details of Daytripper customers
We will not share your personal details with anyone other than the staff who need it on the day of the trip. We will not share it with any third party organisation.
What data do we collect and why?
We need to collect your full name for registration purposes on the day of the trip.
We need to collect your phone number so that we can contact you if there are any issues with timings, lateness or disappearance on the day of the trip. We may also contact you by phone if there are any misunderstandings in your booking or if the trip is cancelled or postponed for any reason.
We need to ask your age if you are under 18. This is so that we can make sure the relevant guides or guardians are present with you on the trip. We need to ask if you have any medical issues or are over 65 in case the trip is not appropriate for your level of health or fitness and if there is any assistance needed on the day.
We need to collect your email so we can contact you before or after the trip. For example, there may be a misunderstanding in your booking or a trip cancellation.
We also may contact you to collect feedback on the trip.
Who do we send your personal details to?
An email containing your name, age (if under 18 and over 65) and phone number will be sent to the relevant guides’ personal email and not a shared email (for example shared Husband and Wife email address). The guides will have your phone number on the day of the trip in case you are not back at the meeting point or there is an issue with timings. This is usually printed on a piece of paper. Once the trip is completed, your details will be disposed of in a confidential waste bin or shredder by the guide or if digitally, then it will be deleted by the guide but kept secure by Daytripper Liverpool ltd for a maximum of 2 years in case an issue arises after the trip has been completed. We will not use your personal details for marketing or promotional uses without your permission.
Other important points
Your details are held securely on a secure website with no public access. The website is PCI DSS compliant and will be reviewed regularly.
Computer files and USB’s that hold the list of passengers are protected by a password.
We will only ask you for the relevant details that are needed for the trip (Age, phone number, email address, full name). Other information is not necessary.
Your details will be kept for a maximum of 2 years.
We don’t currently send out newsletters or subscription emails, but should we do so in the future we will ask your permission to do so and there will be an option to opt out.
Important information please note:
We take group and individual photos during the trip to showcase the destinations and happy customers. If you do not wish your photo to be used on various social media sites and websites, please inform us as soon as possible. By participating in the trip you are agreeing to the terms and conditions here you are giving your consent for us to take and use photos on social media sites, promotional materials and websites as needed.
These photos may also be shared by 3rd Parties such as Language Schools to promote their school activities.
All customers should respect other customers, guides , drivers and members of the public. If any behaviour is of the following it is not tolerated and the customer may be asked to find their own way home or be refused to board for departure:
Disruptive to the tour, drunken, disorderly, the use of drugs is found or suspected, violence, aggression (vocally or physically), bullying, having weapons explosives, alcohol or anything else that has a negative impact on the tour.
All customers should pre-book their trips, tours through www.daytripperliverpool.com or through an agreed partner such as a language school or University department. Payment on the day of the trip is not accepted unless agreed with Daytripper Liverpool beforehand. If customers choose to turn up on the day without b needs accordingly. We reserve the right to require persons who are unable to travel independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.
Animals and pets shall not be permitted to use Daytripper Liverpool with the exception of a registered and documented guide dog in accompaniment of a visually impaired person. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control so as not to disturb the other passengers.
For the comfort and safety of all our passengers, the use of alcohol, tobacco and non-prescribed drug products is strictly prohibited on our vehicles at all times.
Daytripper Liverpool operates within UK laws that include compulsory and statutory insurance against accident and third party liability. Passenger insurance against personal injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Travel Insurance in good standard travel procedures.
As is good practice (but not law in the UK) it is recommended that you carry with you some form of personal identification. This should also include detailed medical information about yourself (if applicable). Such identification is the sole responsibility of each person.
In the interests of all, Daytripper Liverpool operates a strict time-keeping policy for all pick-ups and will allow only fifteen (15) minutes after the scheduled pick-up time to lapse prior to departing. In the event of missing a departure, then the booking will be deemed as cancelled in accordance with our Cancellation Policy above and the full booking price shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further if required.
No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event. During a tour, it is the passenger’s responsibility to return to the vehicle or group on time, as agreed with the Tour guide each stopping point. Only fifteen (15) minutes shall be allowed to lapse after the scheduled meeting time prior to departure. Every effort shall be made to seek out a late person but in the event of a passenger missing departure, and the remainder of the trip, then the tour will be deemed as cancelled in accordance with our Cancellation Polic above and the full tour price as stated on the booking form shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Passengers may bring with them, or accumulate, baggage that shall be of a suitable size so as to fit in the rear luggage compartment, overhead storage racks or under the seat. Child pushchairs, golf sets and additional baggage are also permitted as long as they are suitably folding and portable so as to fit into the bus’s standard storage compartments. It is best to check with Daytripper Liverpool prior to bringing or purchasing any large item. Daytripper Liverpool will not accept any liability for loss, damage, breakage, theft, general handling or otherwise of any baggage.
Daytripper Liverpool will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person’s preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. Daytripper Liverpool recognises that its own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.
Daytripper Liverpool will not accept responsibility for last minute alterations or cancellations due to weather or other related circumstances that are beyond our control. In the event of such an occurrence, you will be offered an alternative tour date or cancellation in accordance with the Cancellation by Daytripper Liverpool clause above.
Traffic & Road Conditions
Daytripper Liverpool will not accept responsibility for delays or otherwise due to traffic and/or road conditions or other related circumstances that are beyond our control. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted.
Vehicle Breakdown or Immobilisation
Daytripper Liverpool will not accept responsibility for last minute cancellations, delays or other related circumstances due to vehicle breakdown or immobilisation. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted. If this occurrence happens after departure Daytripper Liverpool shall do whatever we can to return you to your confirmed drop-off point within a reasonable time.
In so far as our duties extend in providing a professional, safe and fit-for-purpose product Daytripper Liverpool, its staff and its agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of Daytripper Liverpool’s control. Daytripper Liverpool, its staff and its agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with a Daytripper Liverpool Tour. It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, Daytripper Liverpool will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, the services and products of Daytripper Liverpool. In all cases, the maximum liability payable by Daytripper Liverpool shall not exceed the total fee collected for the provision of the goods and/or services provided.
If in the event that a trip is cancelled by Daytripper Liverpool, the refund fee will be no more than what has been paid for for the trip. For example, if the cost of the trip is £35 you shall receive a refund of £35. We do not provide compensation of any kind e.g. compensation for a day off work etc. Daytripper Liverpool provides its service strictly on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms. Daytripper Liverpool is not responsible for, provides no representations, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by Daytripper Liverpool during a tour.
It is clearly stated, understood and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable by Daytripper Liverpool shall not exceed the fee collected for the provision of the goods and/or services provided.
• The right is reserved to make operational changes at any time, whether to the route, itinerary or otherwise, with
or without notice, which is considered necessary prior to departure.
• The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering
substitutes of equal value or a full refund without administration charge or penalty as detailed under our
Cancellation by Daytripper Liverpool clause above. If circumstances warrant such action a full and documented
reason shall be provided.
• The right is reserved to require persons who are unable to travel independently to be accompanied by an adult
companion who is able to provide all necessary assistance and take full responsibility accordingly.
• The right is reserved to decline to accept, or retain, any person as a member of the passengers at the discretion of
the Tour Guide or Driver. If circumstances warrant such action a full and documented reason shall be provided and
an equitable cash amount without penalty or administration charge shall be refunded in accordance with our
Cancellation by Daytripper Liverpool clause above. In such an instance, it shall be the passenger’s sole responsibility
to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling
costs or other such claim shall be accepted in such an unfortunate event.
Reasons for such action shall include, but not be limited to:
Violent, racist, verbal abuse or other such unacceptable behaviour.
Failure to comply with the laws of the United Kingdom.
Drunk and disorderly behaviour.
Misuse of un-prescribed drugs.
Refusal or failure to comply with health & safety issues.
Refusal or failure to provide suitable evidence of entitlement to partake in a tour.
Refusal or failure to pay the correct fee for taking a tour.
Any other behaviour deemed disruptive, dangerous or insulting to other passengers.
• The right is reserved to re-allocate an unsecured booking at any time.
• The right is reserved to make alterations or changes to these Terms & Conditions at any time, ensuring that
customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms &
Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or
administration charge as detailed under our Cancellation by Daytripper Liverpool clause.
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay
compensation where the performance or prompt performance of our contractual obligations is prevented or
affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt,
in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due
care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism,
industrial disputes, natural disaster, adverse weather, fire, etc.
Complains and Disputes
Any disputes or complaints must be brought to the attention of Daytripper Liverpool in writing no longer than
twenty-one (21) days from the origin such. Daytripper Liverpool shall then be granted an additional sixty (60) days to
investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or
In the event of a complaint or dispute not being satisfactorily resolved, both parties (the Customer and Daytripper
Liverpool) irrevocably agrees that the dispute will be settled and determined by final and binding arbitration
pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and
Procedures in current effect under English law.
Daytripper Liverpool Ltd is a company registered in England & Wales. The Company Number is 10941754. Our
current office is at LILA*, 2nd floor New Barratt House, 47 North John Street, Liverpool L2 6SG