Terms And Conditions

Daytripper Liverpool Ltd

Terms and Conditions

Cancellation Policy

If a customer cancels:

More than 4 days before a trip:

e.g. Tuesday before a Saturday trip a full refund will be given or if requested an alternative date or trip will be offered.

Less than 4 days before a trip:

No refunds will be given if a customer cancels 4 days or less before a trip. However, an alternative date or trip will be offered or if requested, the trip can be transferrable to another passenger. This must be pre-agreed with Daytripper Liverpool Ltd and cannot be transferred to a customer who has already booked the trip. There are no refunds or transfers offered if the customer cancels within 24 hours of the trip. 

If Daytripper cancels the trip:

A full refund will be given unless the customer prefers to be offered an alternative date or trip.

Refund policy

A full refund will be given if the customer cancels the trip more than 4 days before the event.  If the trip is cancelled less than 4 days in advance by a customer, a full refund will NOT be given but the customer may be offered an alternative date or trip.

Minimum Occupancy

Daytripper Liverpool Ltd has a minimum occupancy of 12 and if the bookings are below this number, the trip will be cancelled and full refunds will be given.

If in the event that a trip is cancelled by Daytripper Liverpool, the refund fee will be no more than what the customer has paid for. For example, if the cost of the trip is £35 you shall receive a refund of £35. We do not provide compensation of any kind e.g. compensation for booking a day off work etc.

Attendance and Lateness to trips:

No refunds will be given to those who miss the trip or don’t attend for any reason.

Lateness policy

No refunds will be given if the customer is late to the meet up point on departure.  There is a 15 minute window between the meeting and leaving time to allow for arrivals. If the customer is not there after this window, their booking will be deemed as cancelled. No compensation will be given and we do not recommend that the passenger makes their own travel arrangements to catch up with the group.

If a customer is consistently late to departures and meeting points throughout the day, causing delays for the group, Daytripper Liverpool has the right to refuse the customer further bookings.

In the case of York, Chester, Manchester when customers can easily return by train to the original destination, Daytripper Liverpool may leave without the customer if they are more than 30 minutes late to the meeting point.

Medical Information

If you have any medical needs please inform the Daytripper team on booking. It is the sole responsibility of the passenger to do this. If there is anything we can do to make the trip more comfortable for you we will.

Health and Safety

Things to be aware of on the trips:

What to wear:

Please wear warm layered clothing on all trips and be prepared for all outdoor weather. This includes walking boots/shoes, waterproof coat, hat, scarf, gloves, and layers of clothes. Wear sunscreen all year round.

What to bring:

Your itinerary (which is given on booking and contains contact information for the guides), money, snacks, water, camera, a fully charged phone and charger.

What to do:

Please download the itinerary on your booking confirmation. Please present your name and booking number to the guide at the meeting point given on the itinerary. During the trip, please follow instructions of the guide. This includes health and safety information, important information on meeting points and times etc. It is the customers responsibility to make sure they understand the meeting times and places during the trip.

Privacy Policy for Daytripper Customers

Emails, phone numbers and personal details of Daytripper customers

We will not share your personal details with anyone other than the staff who need it on the day of the trip. We will not share it with any third party organisation.

What data do we collect and why?

We need to collect your full namefor registration purposes on the day of the trip.

We need to collect your phone number so that we can contact you if there are any issues with timings, lateness or disappearance on the day of the trip. We may also contact you by phone if there are any misunderstandings in your booking or if the trip is cancelled or postponed for any reason.

We need to ask your ageif you are under 18. This is so that we can make sure the relevant guides or guardians are present with you on the trip. We need to ask if you have any medical issues or are over 65 in case the trip is not appropriate for your level of health or fitness and if there is any assistance needed on the day.

We need to collect your emailso we can contact you before or after the trip. For example, there may be a misunderstanding in your booking or a trip cancellation. We also may contact you to collect feedback on the trip.

Who do we send your personal details to?

An email containing your name, age (if under 18 and over 65) and phone number  will be sent to the relevant guides’ personal email and not a shared email (for example shared Husband and Wife email address). The guides will have your phone number on the day of the trip in case you are not back at the meeting point or there is an issue with timings. This is usually printed on a piece of paper. Once the trip is completed, your details will be disposed of in a confidential waste bin or shredder by the guide or if digitally, then it will be deleted by the guide but kept secure by Daytripper Liverpool ltd for a maximum of 2 years in case an issue arises after the trip has been completed. We will not use your personal details for marketing or promotional uses without your permission.

Other important points

Your details are held securely on a secure website with no public access. The website is PCI DSS compliant and will be reviewed regularly.

Computer files and USB’s that hold the list of passengers are protected by a password.

We will only ask you for the relevant details that are needed for the trip (Age, phone number, email address, full name). Other information is not necessary.

Your details will be kept for a maximum of 2 years.

We don’t currently send out newsletters or subscription emails, but should we do so in the future we will ask your permission to do so and there will be an option to opt out.

Photos

Important information please note:

We take group and individual photos during the trip to showcase the destinations and happy customers. If you do not wish your photo to be used on various social media sites and websites, please inform us as soon as possible. By agreeing to the terms and conditions here you are giving your consent for us to take and use photos on social media sites, promotional materials and websites as needed. These photos may also be shared by 3rdParties such as Language schools to promote their school activities.

Behaviour policy

All customers should respect other customers, guides, drivers and members of the public. If any behaviour is of the following it is not tolerated and the customer may be asked to find their own way home or be refused to board for departure:

Disruptive to the tour, drunken, disorderly, the use of drugs is found or suspected, violence, aggression (vocally or physically), bullying, having weapons explosives, alcohol or anything else that has a negative impact on the tour.

Booking information

All customers should pre-book their trips, tours through www.daytripperliverpool.comor through an agreed partner such as a language school or University department. Payment on the day of the trip is not accepted unless agreed with Daytripper Liverpool beforehand. If customers choose to turn up on the day without booking, they will not be guaranteed a place on the trip.

Children

We occasionally allow children to go to the trips if requested, but this must be agreed in advanced and ages made clear at the time of booking. This is so we can make arrangements for child seats on coaches.

If the child is under 2 years old – a child seat is required and must be brought by the parent/guardian. .

2+ a child may sit in their own seat on the coach with an adult seat belt.

All children under 16 must be accompanied by an adult and supervised at all times. Daytripper Liverpool is not responsible for children and will be required to focus on the needs of the whole group of passengers booked. Daytripper can advise on what trips are suitable for children. Parents/guardians should make their own decisions about the trip and if it is suitable for the children.

Special Needs 
Unfortunately, Daytripper Liverpool is currently unable to offer special or modified vehicles to accommodate disabled or special need passengers requiring a wheelchair or other such mobility assistance and/or special seating. Please discuss matters of this nature with us prior to booking and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to travel independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.

Animals/Pets 
Animals and pets shall not be permitted to use Daytripper Liverpool with the exception of a registered and documented guide dog in accompaniment of a visually impaired person. Full responsibility for such an animal remains with the accompanying person, including feeding, hygiene and general control so as not to disturb the other passengers.

Passenger Comfort 
For the comfort and safety of all our passengers, the use of alcohol, tobacco and non-prescribed drug products is strictly prohibited on our vehicles at all times.

Insurance
Daytripper Liverpool operates within UK laws that include compulsory and statutory insurance against accident and third party liability. Passenger insurance against personal injury, item theft, loss, or any other such event is not included and it is highly recommended that you take out your own Travel Insurance in good standard travel procedures.

Identification Documents 
As is good practice (but not law in the UK) it is recommended that you carry with you some form of personal identification. This should also include detailed medical information about yourself (if applicable). Such identification is the sole responsibility of each person.

 Late Arrival 
In the interests of all, Daytripper Liverpool operates a strict time-keeping policy for all pick-ups and will allow only fifteen (15) minutes after the scheduled pick-up time to lapse prior to departing. In the event of missing a departure, then the booking will be deemed as cancelled in accordance with our Cancellation Policy above and the full booking price shall be forfeited. In such an instance, it shall be the passenger’s sole responsibility to travel further if required. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
 
During a tour, it is the passenger’s responsibility to return to the vehicle or group on time, as agreed with the Tour guide each stopping point. Only fifteen (15) minutes shall be allowed to lapse after the scheduled meeting time prior to departure. Every effort shall be made to seek out a late person but in the event of a passenger missing departure, and the remainder of the trip, then the tour will be deemed as cancelled in accordance with our Cancellation Policy above and the full tour price as stated on the booking form shall be forfeited. In such an instance, it shall be the passenger’s soleresponsibility to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.

Baggage
Passengers may bring with them, or accumulate, baggage that shall be of a suitable size so as to fit in the rear luggage compartment, overhead storage racks or under the seat. Child pushchairs, golf sets and additional baggage are also permitted as long as they are suitably folding and portable so as to fit into the bus’s standard storage compartments. It is best to check with Daytripper Liverpool prior to bringing or purchasing any large item. .Daytripper Liverpool will not accept any liability for loss, damage, breakage, theft, general handling or otherwise of any baggage.

Overall Enjoyment 
Daytripper Liverpool will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person’s preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. Daytripper Liverpool recognises that its own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.

Weather Conditions 

If we cancel the tour:
Daytripper Liverpool will not accept responsibility for cancellations due to weather or other related circumstances that are beyond our control.

 In the event of a. cancellation by Daytripper Liverpool Ltd, you will be offered an alternative tour date or refund in accordance with the Cancellation by Daytripper Liverpool clause above.

If the trip goes ahead:

We do notprovide a refund or alternative tour date due to changeable weather conditions should the trip go ahead. We work together with coach companies to decide if the roads are safe etc. We suggest that customers come prepared for all weather conditions as stated above with suitable walking boots and warm layered waterproof clothing.

Traffic & Road Conditions 

Daytripper Liverpool will not accept responsibility for delays or otherwise due to traffic and/or road conditions or other related circumstances that are beyond our control. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted.

Vehicle Breakdown or Immobilisation 
Daytripper Liverpool will not accept responsibility for last minute cancellations, delays or other related circumstances due to vehicle breakdown or immobilisation. In the event of such an occurrence, no compensation, consequential losses or other such claim shall be accepted. If this occurrence happens after departure Daytripper Liverpool shall be responsible for returning you to your confirmed drop-off point within a reasonable time.

Liability
In so far as our duties extend in providing a professional, safe and fit-for-purpose product Daytripper Liverpool, its staff and its agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of Daytripper Liverpool’s control.

Daytripper Liverpool, its staff and its agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services, transportation, attractions, accommodation or any other product or service in connection with a Daytripper Liverpool Tour.

It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, Daytripper Liverpool will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, the services and products of Daytripper Liverpool.

In all cases, the maximum liability payable by Daytripper Liverpool shall not exceed the total fee collected for the provision of the goods and/or services provided.

Warranty

If in the event that a trip is cancelled by Daytripper Liverpool, the refund fee will be no more than what has been paid for for the trip. For example, if the cost of the trip is £35 you shall receive a refund of £35. We do not provide compensation of any kind e.g. compensation for a day off work etc.

Daytripper Liverpool provides its service strictly on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms.

Daytripper Liverpool is not responsible for, provides no representations, warranties or guarantees with respect to, and will not be held liable in any way for any content, information, services or material on any third party supplier, including, without limitation, any third party recommended, named or utilised by Daytripper Liverpool during a tour.

It is clearly stated, understood and agreed that, to the fullest extent to which warranty may be excluded or avoided, the maximum warranty payable by Daytripper Liverpool shall not exceed the fee collected for the provision of the goods and/or services provided.

Reserved Rights

  • The right is reserved to make operational changes at any time, whether to the route, itinerary or otherwise, with or without notice, which is considered necessary prior to departure.

Some examples of these are (but not limited to):

The Lake district – Windermere an extra option in exchange for Grasmere Lake, Rydal, Keswick

Snowdonia – Short walk at Ogwen Valley or long walk at Miner’s path Snowdon

Conwy Castle closures – exchanged for Caernarfon Castle if open

Peak district – Mam Tor exchanged for Bakewell Town

Dolbadarn Castle exchanged for Betswy Coed or extra time in Caernarfon

  • The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or a full refund without administration charge or penalty as detailed under our Cancellation by Daytripper Liverpool clause above. If circumstances warrant such action a full and documented reason shall be provided.
  • The right is reserved to require persons who are unable to travel independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.
  • The right is reserved to decline to accept, or retain, any person as a member of the passengers at the discretion of the Tour Guide or Driver. If circumstances warrant such action a full and documented reason shall be provided and an equitable cash amount without penalty or administration charge shall be refunded in accordance with our Cancellation by Daytripper Liverpool clause above. In such an instance, it shall be the passenger’s sole responsibility to travel further (or return to the tour starting point). No compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.

Reasons for such action shall include, but not be limited to:

  • Violent, racist, verbal abuse or other such unacceptable behaviour.
  • Failure to comply with the laws of the United Kingdom.
  • Drunk and disorderly behaviour.
  • Misuse of un-prescribed drugs.
  • Refusal or failure to comply with health & safety issues.
  • Refusal or failure to provide suitable evidence of entitlement to partake in a tour.
  • Refusal or failure to pay the correct fee for taking a tour.
  • Any other behaviour deemed disruptive, dangerous or insulting to other passengers.
  • The right is reserved to re-allocate an unsecured booking at any time.
  • The right is reserved to make alterations or changes to these Terms & Conditions at any time, ensuring that customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms & Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or administration charge as detailed under our Cancellation by Daytripper Liverpool clause.

Personal injury

If in the unlikely event a client is injured during a Daytripper Tour, Daytripper Liverpool Ltd and its staff will be not be liable for any of the costs or compensate for the following list (but not limited to):

– Transport cover, hospital care, medical treatment, time off work, any health care etc.

 Force Majeure 
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.

Complains and Disputes
Any disputes or complaints must be brought to the attention of Daytripper Liverpool in writing no longer than twenty-one (21) days from the origin such. Daytripper Liverpool shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.

In the event of a complaint or dispute not being satisfactorily resolved, both parties (the Customer and Daytripper Liverpool) irrevocably agrees that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.

Cruise Ship Passengers

All the above Terms and Conditions apply as well as the following points:

We do not offer refunds or compensation for any tours should the Cruise ship fail to dock or is late/delayed affecting the Daytripper Liverpool tour.

We do not offer refunds or compensation of any kind should the client fail to find the meeting point/departure point on the itinerary in good time and register with the guide.

Daytripper Liverpool reserves the right to vary the itinerary according to the time limits and other factors on the actual day of the trip.

If you have booked a tour with Daytripper Liverpool Ltd, please note that we are not a part of the official ‘Cruise Excursion Tours’ and therefore Daytripper Liverpool Ltd, our staff, agents or any other product or service in connection with Daytripper do not accept liability for any expenses should events happen outside of our control and cause a delay that results in missing the Cruise ship departure time. Examples of these are as follows (but not an exhaustive list or limited to):

-Traffic delays, bad weather delays, tunnel closures, road closures, vehicle breakdowns, clients ignoring the guides’ instructions and pushing for extra time at destinations, clients late at the departure points of a Daytripper tour, injury or sickness, terrorism, special events and festivals, loss or misplacement of possessions, public transport delays, public attraction delays, clients misunderstanding the guides instructions or timings, flooding, snow, icy roads, animal traffic, farming traffic, damage, act of God, Government restriction, any restriction on the day, accidents, personal negligence, disease etc.

If in the unlikely event, a Cruise ship departure time is missed, Daytripper Liverpool Ltd will not be liable for any expenses, will not give refunds or provide any other form of compensation. Daytripper Liverpool Ltd, our staff, agents and another other product or services associated with Daytripper will NOT be liable for the costs occurred in this situation. The client would personally have to cover the following costs themselves (not an exhaustive list and not limited to):

-Transport to another port, accommodation costs, food costs, holiday costs, insurance costs, transport of any kind.

Other third-party attractions visited during a Daytripper tour

If the client chooses to use a third-party tour such a boat tour, castle tour, train journey etc. Daytripper Liverpool Ltd will not be liable or compensate for any delays, misinterpretation, disappointment, cancellation etc. caused by these third-party tour and attraction providers.

Group bookings and Bespoke Tours

All of the above terms and conditions apply as well as the following points:

-We require full payment in advance for any group bookings.

-A group booking form information sheet should be completed when booking a bespoke/group tour.

-The booking is only finalised when the following things both have been applied: 1. A full payment has been received. 2. A confirmation has been sent by Daytripper Liverpool ltd. 

-No refunds or changes will be accepted within 7 working days of the trip and full payment will be required for the original number should the numbers of passengers decrease. If the number of passengers increase during the 7 working day period, it will be at the discretion of Daytripper Liverpool Ltd if we allow these changes.

-No refunds will be given or compensation of any kind for those who do not attend the trip for ANY reason or fail to register with the guide within the given time on the itinerary.

-The Daytripper guide is the authority on the agreed trip itinerary and not the leaders of the group.

Final note:

By booking a Daytripper Liverpool Tour through the website, through invoice, by cash, through Paypal, by Card, through a partner such as a Language School or Agent, or any other form of booking, you are agreeing to the terms and conditions stated above.

Contact information:

Email: info@daytripperliverpool.com

Phone: 07947661982

www.daytripperliverpool.com

Daytripper Liverpool Ltd is a company registered in England & Wales. The Company Number is 10941754. Our current office is at  7thFloor, 4 St Paul’s Square, Liverpool L3 9SJ.